Actions plan to quality customer service

Actions plan to quality customer service.

There is no deed or dark secrets to providing quality customer service. It all begins with the behavior of management, starting at the very top.

The few organisations that provide great service do so because the top brass put their time, effort, and money where their mouths are. Instead of organising the business around territories, products, or departments, they organize the business around the customer.

They make excellent service a continuing, company-wide top priority. They provide extensive training to their Frontline people on the basics of excellent service and managing the moments of truth.

They personally involve themselves in the business of listening to and helping both employees and customers

They set services goals, measure the quality of service, and reward employee for delivering

It is a heavy, long-range investment of time and money that more than pays for itself.

In short, they continually practice the service management plan.

1. Talking to customers and employees

2. Setting service goals and rewards

3. Observing and measuring service quality

4. Handing out the rewards

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